I go to the restroom, paint is pealing off the walls. Glad I brought my things in a beach type bag because I’d hate to put my things in the locker without being in a bag. She says “use this one cause I know this one always works”. I get upstairs and while being checked in the tell me which locker to use cause the place is clearly falling apart. To not upset my set I paid it and said I’ll bring the paperwork back another day & talk to him. I arrive 20 mins early and I’m CHARGED an additional $41. He wrote it all down for me “so there’s no confusion”. HE said let me find you a package and give you an upgrade to the package to cover the hot stone massage PLUS my 10% discount for my bday. Milk& honey loofah scrub, hot stone massage & facial. Yani, one of the owners booked everything with me. I went in 3 days before to plan out my day & pay in advance. I am so glad she stayed with Contour I don't know what I would do without her.I have been coming here for years plus buying 4 other family & friends gift cards here. She is inventive and will share her style ideas with me. Donna Oz does a wonderful job, she is very patient and takes pride in her work. I have been going to The Contour Day Spa for many years to get my hair cut and my hair highlighted. I have enjoyed many aspects of the spa and am looking forward to experiencing the new salt room! Donna is not only the best there is in color, cut and style but I now consider her a friend! I am grateful that my daughter bought me a mothers day gift certificate that day many years ago. I have been a highly satisfied customer for 12 yrs! From the first visit when the customer service turned a potentially disappointed customer into a long term loyal customer! I haven't gone anywhere else since. She was also very grotesque in owns special way. I do like the staff except one person named suzana sh was very incomptant and had a bad attitude to me. I'm actually going there today for a birthday gift to myself. She has my hands and feet feeling soooooooooo soft and looking beautiful. Then I was introduce to Marnie Gersten nail technician for my mani. Soraya Merino was out of this world with her hands. I came to Contour Day Spa for four fabulous hours. she literally spent 15 minutes doing my nails. my nails weren't even filed evenly and my cuticles weren't cut. i got gel nails three days ago and they are already peeling off. The spa is beautiful and the staff has been courteous, helpful, and informative. I have been here 4 times for the salt therapy and I have always been very happy with the service. His facial did not have everything I paid for and he waited forever before they even took him back!! Absolutely the worst spa I’ve ever been to in my life! Do not go here!!! It is a rip off!! Please listen to the reviews!! I should have! Waste of money here!!! Worst experience ever!!!!!! I bought my fiancé a facial for his birthday which I paid in advanced for and they FORCED me to pay 17$ gratuity before he could even go back for the service I paid for. If you work hard everyday B kind 2 yourself so U can B good 2 others. My recommendation for service R Tracey 4 your hair Illeana 4 your facial Jackie for manicure and Sara for a message. If your have never entertained a spa before Contour is a great start. Immaculately clean knowledgeable staff they never leave your side.
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